Leave & WO Breakdown — Today
| Channel | Total HC | Working | Week Off | PL | HD | PDL | Unplanned Leave | Public Holiday | Coverage |
|---|
Coverage Heatmap
Peak Staffing Gaps
Volume vs Headcount — Per-Interval Staffing
Upload ACD / CRM Volume Export
📊
Drop CSV / Excel file here
Channel · Interval (HH:MM) · Mon–Sun volumes · P1, P0, Voice, OWN Chat, Social, Email
Channel Planning Parameters
Monthly Manpower Requirement Calculator
Calculates required rostered headcount using operating window, volume, AHT and shrinkage. Your values: WO 13.33% · PL 6.67% · UL 3.33% · PDL(F) 3.33% · Break 11.11% · Buffer 6%
Staffing Gap Chart
Manual Volume Entry
| Date | Slot | Channel | Volume | Agents Req. |
|---|
Legend
Early 08-17
Mid 10-19
Late 13-22
Split 08-22
Single 09-18
WO
PL
UL
OT ★
CB (Callback) — working day, not on floor
Shift Count Summary
Frozen Roster
No roster frozen yet. Generate the roster, review it, then click 🔒 Freeze Roster above to lock it.
OT Roster Count
Supervisor Action Items
Interval Gap — Volume vs Rostered (FIFO)
Gap Overview — All Channels × All Days
Staffing Gaps → Assign OT
Click a gap → see available advisors → assign
30-min Interval View
Select a gap interval →
Click any red gap row on the left to see which advisors can cover it.
OT Assignments This Week
All OT assignments for this week. Click ✕ to remove.
| Advisor | Team | Channel | OT Day | OT Time | OT Hrs | Assigned By |
|---|
Break Rules
☕ Break 1 — 15 min
Within first 2.5 hrs of shift
Staggered every 15 min
🍽 Lunch — 30 min
Middle 3 hrs of shift
Max 20% floor simultaneously
☕ Break 2 — 15 min
Within last 2.5 hrs of shift
Advisor preferred time
Auto-Generated Break Schedule
| Advisor | Team | Channel | Shift | Break 1 (15m) | Lunch (30m) | Break 2 (15m) | Lock |
|---|
Advisor Master List
| NAME | GENDER | CHANNEL | TEAM | OT HRS/MO | PL LEFT | PDL LEFT | PHONE | ACTIONS |
|---|
Attendance & Leave Log
| Date | Advisor | Team | Channel | Type | Details / Reason | Remarks | Logged By |
|---|
Summary by Channel
Daily Schedule Cards
📝
Volume Tracker — Forecast vs Actual
| Week | Channel | Day | Forecast Vol | Actual Vol | Variance | Var % | Forecast AHT | Actual AHT | AHT Var | Logged By |
|---|
📊 Log Actual Volume
💡 Or upload a CSV: Week, Channel, Day, Forecast Vol, Actual Vol, Forecast AHT, Actual AHT, Notes
Roster History — Weekly Snapshots
● Policy & Config
PL — Planned Leave
1.67 days/month · all advisors · carry forward
PDL — Period Leave
1 day/month · female advisors only
Half Day (HD)
0.5 deducted from PL balance · shown as HD in roster
Supabase DB
qwyzrggbuamkebigifnd.supabase.co
● User Management (Admin only)
Add New User
⚠️
Admin: Go-Live & Data Reset
Visible to Admin only. All actions are permanent and cannot be undone.
Clear all advisors before adding your real team
🧹
Option 1 — Clear Logs Only Recommended for Go-Live
Clears all test attendance logs, change logs, roster history snapshots, and resets OT/leave counters to zero.
Keeps: All advisors, shift structures, channel planning params, frozen rosters, user accounts.
Keeps: All advisors, shift structures, channel planning params, frozen rosters, user accounts.
What will be cleared:
✓ Attendance log (all entries)
✓ Change log (all entries)
✓ Roster history snapshots
✓ OT hours → reset to 0
✓ PL / UL / PDL used → reset to 0
✓ Late count → reset to 0
🗂️
Option 2 — Clear Logs + Reset All Rosters
Everything in Option 1, plus clears all shift assignments and frozen rosters.
Keeps: Advisors (names, channel, team), channel params, user accounts.
Keeps: Advisors (names, channel, team), channel params, user accounts.
Additionally clears:
✓ All shift assignments (Mon–Sun)
✓ All week shifts (all 4 weeks)
✓ All frozen rosters
✓ All OT assignments
🗑️
Option 3 — Full Wipe (Keep Channel Config Only)
Deletes all advisors, all logs, all rosters, all OT data.
Keeps: Channel planning params, user accounts.
Keeps: Channel planning params, user accounts.
⚠ Permanently deletes:
✓ All advisors
✓ All logs & history
✓ All frozen rosters
✓ All OT assignments
💣
Option 4 — Nuclear Reset (Everything)
Wipes everything including channel planning params and frozen rosters.
App returns to factory defaults. User accounts are preserved.
App returns to factory defaults. User accounts are preserved.
⚠ Everything deleted including:
✓ All of Option 3
✓ Channel planning params
✓ LocalStorage wiped on all browsers
✓ All Supabase tables truncated
🖥️ Browser Cache — After Any Reset
After any reset above, every supervisor must clear their browser cache for the changes to fully take effect.
Other supervisors must do this on their own devices.
Confirm Reset
⏳
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Supervisor & SME Roster